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Water Education

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The Water Department provides safe, plentiful, and affordable drinking water for Bloomington and approximately 50 percent of the population of McLean County outside of Bloomington. The Department also provides regional laboratory services to water providers and contractors through its Illinois Department of Public Health certified laboratory.

To report a water issue, call Water at 309-434-2400 during regular office hours. For emergency issues (e.g., unreported water main break) after hours, call Police at 309-820-8888.

Water Leaks

According to the Environmental Protection Agency (EPA): "The average household's leaks can account for nearly 10,000 gallons of water wasted every year, and ten percent of homes have leaks that waste 90 gallons or more per day." This section includes several resources for residents to address water leaks. To request your Neptune water meter data, contact Water at 309-434-2400.

How to Detect a Leaky Toilet

Leaking toilets are the number one source of wasted water in the home. A leaky toilet tank wastes between 300 gallons (slow leak) and 60,000 gallons (running toilet) per month. To safeguard against this problem, it is highly recommended that you perform this test at least twice a year. Catching a toilet leak at its earliest stage can save a lot of water from being wasted as well as money on your water bill each month. To detect a slow leak, follow these steps:

Step 1

Person adding a drop of a blue water leak detector into an open toilet tank to test for leaks

Put 10-15 drops of food coloring or a dye tablet in the toilet tank.

Step 2

Blue water leak detector in an open toilet tank

Wait 30 minutes without flushing.

Step 3

Blue water leak detector in a toilet bowl indicating a toilet tank leak 

After 30 minutes, if the water in the bowl turns color, your toilet tank is leaking. Replace the parts inside your toilet tank. Repair kits are inexpensive and are available at most hardware and home improvement stores.

Flapper Valve Leaks

The most common reason for leaking toilet is one that has an improper working or sealing flapper. The flapper is the rubber valve in the bottom of the tank that lifts up when the toilet is flushed. If the flapper is worn or cracked, it allows water to continuously flow from the tank into the toilet bowl without flushing.

Flush Handle Problems

If the handle needs to be jiggled to keep the toilet from running, the flush level bar and chain (or the handle itself) may be sticking. Adjust the nut that secures it in the toilet tank. If that does not work, the handle may have to be replaced.

Overflow Tube Leaks

Ideally the water level should be set so that it is about even with the fill line on the back of the toilet tank (approximately one-half inch below the overflow tube). If the water is too high in the toilet tank and is spilling into the overflow tube, the water level can be adjusted by turning the adjustment screw or by very gently bending the float arm down so that the water shuts off at a level below the overflow tube.

Water Conservation

The EPA recommends the following water conservation tips for Residents. You can visit their website at www.epa.gov to learn more about this and many other topics. The Water Department also recommends visiting www.drinktap.org, which is a website with information provided by the American Water Works Association.

For Every Room in the House With Plumbing
In the Kitchen
In the Bathroom
Laundry
Outdoors

Additional Information

Lead Prevention
Supply Issues: Do We Have Enough Water?
Water Supply Plan
Maintenance of the Water Distribution System
Planning for Water Conservation and Improved Water Quality
Drought Preparedness

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