City of Bloomington, Illinois
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ATTENTION:
We want to inform you of an issue that may have affected payments made on February 5, 2026 using a credit or debit card; including autopay or a scheduled payment.
- If your bill was due on February 5, 2026, and you made a payment that day using a credit or debit card; including autopay or a scheduled payment your account may currently show the payment as applied.
- However, at this time, the funds have not been successfully withdrawn from your account and have not been received by our bank.
- Beginning February 17, 2026, we will work to reverse the affected payment batch that was imported, since the associated funds were not received.
- You may call us to submit a new payment for the bill that was due on February 5, 2026, to bring your account current.
- If you are enrolled in autopay, you may choose to wait. Your autopay will withdraw the outstanding February 5 balance along with your March 5, 2026 bill.
The city provides several convenient ways to set up, manage, and pay on your account. Please find these options listed below.
Move In & Out Options And Requirements
Move In:
Please fill out the online application form below and your new service request will be completed by our representatives promptly. If you need in person assistance with the form, please come into to the Hub at 115 E. Washington St Suite 103 and one of our representatives will help you sign up. You must have valid identification to establish service. Acceptable forms of identification are state issued driver’s license, state issued photo ID, or a passport. For business customers, please include a valid tax form as verification. If you have questions, please reach out to one of our Hub Billing representatives at (309)434-2426 Option 3.
Move In: Application For Water, Sewer, & Garbage Service
Move out:
Please fill out the online application form below and your new service request will be completed by our representatives promptly. You can also call the Hub at (309)434-2426 Option 3 and speak to one of Hub Billing representative and they will take you through the proper steps. Once reviewed, you will receive a confirmation from one of our representatives.
Move Out: Application To Stop Services
Payment Options
Please Note - If you have received a DISCONNECT NOTICE, do not use these online or Pay by Phone automated payment services to process your initial payment. Please call 309-434-2426 to make arrangements for payment.